Difference between revisions of "Welcome to VolunteerWiki!"

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==My organisation can offer capacity to help, where can we share it?==
 
==My organisation can offer capacity to help, where can we share it?==
 
You can visit the Coronavirus Community Assistance Directory and offer it there: [https://covid-19.scvo.org.uk/ https://covid-19.scvo.org.uk/]
 
You can visit the Coronavirus Community Assistance Directory and offer it there: [https://covid-19.scvo.org.uk/ https://covid-19.scvo.org.uk/]
 
<div class="hidefromdesktop">
 
===Content===
 
 
* [[Involving Volunteers|Involving Volunteers]]
 
* [[Creating a Volunteer Role Description|Creating a Volunteer Role Description]]
 
* [[Developing a Volunteer Policy|Developing a Volunteer Policy]]
 
* [[Recruiting Volunteers|Recruiting Volunteers]]
 
* [[Social Media and Recruitment|Social Media and Recruitment]]
 
* [[Selection and Screening|Selection and Screening]]
 
* [[Volunteer Agreements|Volunteer Agreements]]
 
* [[Volunteer Inductions|Volunteer Inductions]]
 
* [[Volunteer Training|Volunteer Training]]
 
* [[Volunteers and Extra Support Needs|Volunteers and Extra Support Needs]]
 
* [[Support Workers and Volunteering|Support Workers and Volunteering]]
 
* [[Volunteering and Employability Development|Volunteering and Employability Development]]
 
* [[One-Off Team Volunteering|One-Off Team Volunteering]]
 
* [[Supporting Volunteers|Supporting Volunteers]]
 
* [[Young Volunteers|Young Volunteers]]
 
* [[Insuring Volunteers|Insuring Volunteers]]
 
* [[Impact Measurement in Volunteering|Impact Measurement in Volunteering]]
 
* [[Equality and Diversity in Volunteering|Equality and Diversity in Volunteering]]
 
* [[Volunteer Expenses|Volunteer Expenses]]
 
* [[Volunteer Risk Management|Volunteer Risk Management]]
 
* [[Volunteer Criminal Disclosures PVG Scheme|Volunteer Criminal Disclosures PVG Scheme]]
 
* [[Dynamic Model|Dynamic Model]]
 
* [[Volunteers and Data Protection|Volunteers and Data Protection]]
 
* [[A Sample Privacy Notice|A Sample Privacy Notice]]
 
* [[Volunteer Exits|Volunteer Exits]]
 
* [[Volunteers and Health and Safety|Volunteers and Health and Safety]]
 
* [[Volunteering and UK State Benefits|Volunteering and UK State Benefits]]
 
* [[Dealing with Volunteer Complaints|Dealing with Volunteer Complaints]]
 
* [[Volunteer Problem Solving Policy|Volunteer Problem Solving Policy]]
 
* [[Childcare for Volunteers|Childcare for Volunteers]]
 
* [[Involving Volunteers from Outside the UK|Involving Volunteers from Outside the UK]]
 
* [[Involving Refugee Volunteers|Involving Refugee Volunteers]]
 
* [[When Does a Volunteer Become an Employee?|When Does a Volunteer Become an Employee?]]
 
* [[Measuring the Cost and Value of Volunteers|Measuring the Cost and Value of Volunteers]]
 
* [[Defining Volunteering and Internships|Defining Volunteering and Internships]]
 
 
===Templates and examples===
 
* [https://drive.google.com/open?id=1Undtz3hNOwHgC58vqZROz2dds_PAwqE8 Volunteering Policy (pdf)]
 
* [https://drive.google.com/file/d/1mlNm0D7FuxtvcfVjQKxFqc-LAyDEyYA1/view?usp=sharing Volunteer Role Description (pdf)]
 
* [https://drive.google.com/file/d/1iC--TO3WMDVEo3CZuwyifQDJew-aJWTB/view Volunteer Agreement (doc)]
 
* [https://drive.google.com/file/d/1EsNt1lLnBig3sO1ipreuWz7O1wOFl-lw/view Volunteer Information Form (doc)]
 
* [https://drive.google.com/open?id=1mP7tV-7GXV6PKPI7YJB5TkVrC9jhS3mT Equalities Monitoring (doc)]
 
* [https://drive.google.com/open?id=1LF8xdHB2eTYP1fRHDVyfYnpVG-2fN-hD  Volunteer Exit Questionnaire (pdf)]
 
* [https://drive.google.com/file/d/1d_Fekf0r0buHeeH3f3HcIKUjjqMMRTUq/view  Volunteer Task Description (pdf)]
 
* [https://drive.google.com/open?id=1L5_S_PHxhBo6tblrcVXloI5fzKPr1fa- Volunteer Risk Assessment Checklist (doc)]
 
* [https://drive.google.com/open?id=151zL2enlMYZXKtYYabS21VgKmgbmnH1O Volunteer Induction Checklist (example)]
 
* [https://drive.google.com/open?id=1lceX_s6rDcLiYGraOmfJkiN6xTt9UnCd Confidentiality Policy and Agreement]
 
* [https://drive.google.com/open?id=1zd2VoYK5Cj5fbf_MstO51PoG6H_X6LIq Wellness Action Plan (WAP)(pdf)]
 
* [https://drive.google.com/open?id=19omTl1eH0ETwVJaYLvRcDNG0ceO0sZ9r Volunteers’ Self Appraisal - Health and Wellbeing (pdf)]
 
* [https://drive.google.com/open?id=1X1F9Yo2R4bUvYr9IYxdkq4gKMEXF5oVM Guidance for Support Staff attending with Volunteers - Gorgie City Farm (pdf)]
 
 
===Additional Learning===
 
 
* [[Evaluation of Volunteer Home Support Project (CHAS)|Evaluation of Volunteer Home Support Project (CHAS)]]
 
* [[Value of Volunteering Wheel|Value of Volunteering Wheel]]
 
* [https://drive.google.com/file/d/1aKR7kABvc5wpmU4WjMk_imGvu3PJxWfh/view?usp=sharing Case Study: Evaluating the Festival City Volunteers]
 
* [[Lessons in Emergency Volunteer Management from the Wildfires in California|Emergency Volunteer Management from the Wildfires in California]]
 
* [https://www.mind.org.uk/media/8693437/guide-to-waps-english-interactive-op.pdf Guide to Wellness Action Plans (WAPs)]
 
* [[Digital Communication and Community Engagement|Digital Communication and Community Engagement]]
 
 
</div>
 
 
 
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  --><h2 style="font-size:100%;font-weight:bold;border: none; margin: 0; padding:0; padding-bottom:.1em;"><span style="color:{{{titleforeground|#ffffff}}}">References to legislation</span></h2></div>
 
<div style="display: block; border: 1px solid {{{border|#99c}}}; vertical-align: top; background: {{{background|#fff}}}; color: {{{foreground|#000}}}; margin-bottom: 10px; padding: .8em 1em 1em 1.3em; margin-top: 0em; {{border-radius|0 0 1.5em 1.5em}} {{{style|}}};">{{{1|{{{text|Although most good practice in involving volunteers translates the world over, throughout VolunteerWiki there are, where appropriate, references to legislation. It is important for users to note that such legislation applies to the United Kingdom and users in other territories should ensure compliance and reference to legislation applicable in their location.}}}}}}</div>
 
</div>
 
 
</div>
 
<div style="border: 1px solid {{{border|#99c}}};<!--
 
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        -->border-bottom: none;<!--
 
        -->{{border-radius|1.5em 1.5em 0 0}}<!--
 
        -->{{{titlestyle|}}};"><!--  --><h2 style="font-size:100%;font-weight:bold;border: none; margin: 0; padding:0; padding-bottom:.1em;"><span style="color:{{{titleforeground|#ffffff}}}">Who are our partners?</span></h2></div>
 
<div style="display: block; border: 1px solid {{{border|#99c}}}; vertical-align: top; background: {{{background|#fff}}}; color: {{{foreground|#000}}}; margin-bottom: 10px; padding: .8em 1em 1em 1.3em; margin-top: 0em; {{border-radius|0 0 1.5em 1.5em}} {{{style|}}};">{{{1|{{{text|The information contained within VolunteerWiki has been developed by [https://volunteeredinburgh.org.uk Volunteer Edinburgh] with support from [http://www.volunteerglasgow.org/ Volunteer Glasgow].}}}}}}</div>
 
 
<div style="border: 1px solid {{{border|#99c}}};<!--
 
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  --><h2 style="font-size:100%;font-weight:bold;border: none; margin: 0; padding:0; padding-bottom:.1em;"><span style="color:{{{titleforeground|#ffffff}}}">How do I contribute?</span></h2></div>
 
<div style="display: block; border: 1px solid {{{border|#99c}}}; vertical-align: top; background: {{{background|#fff}}}; color: {{{foreground|#000}}}; margin-bottom: 10px; padding: .8em 1em 1em 1.3em; margin-top: 0em; {{border-radius|0 0 1.5em 1.5em}} {{{style|}}};">{{{1|{{{text|The ambition of Volunteer Edinburgh is that VolunteerWiki builds into the “go to” place for volunteer managers to get good quality, reliable advice.  For that ambition to be realised we want experienced and trusted partners to contribute.
 
 
We use a trusted partner model for contributors because we want to maintain the high quality of the information that VolunteerWiki contains.  If you are an experienced volunteers manager, ideally in Scotland, then we would be very happy to hear from you.
 
 
'''One-off contributor'''
 
 
If you would like an article (that how we refer to the individual entries on the wiki) submitted then that can be simply done by emailing a word document and we will add it for you.  We do reserve the right to alter the content to keep the “voice” of the consistent.  However if we do suggest changes we will ask your permission before we make it live.
 
 
'''Regular contributor'''
 
 
If you would like to be a regular contributor then we can give you a log in.  This will allow you to make changes to any part of the wiki.  With such power comes responsibility so we will ask you to complete a simple agreement with us.  Even when you make an entry with a user account it gets verified before publication.  This is part of the standard programme that we are using and enables us to track changes and contributions. 
 
 
If you are interested in becoming a contributor please contact [mailto:javier.tejera@volunteeredinburgh.org.uk javier.tejera@volunteeredinburgh.org.uk]. 
 
}}}}}}</div>
 
 
<div style="border: 1px solid {{{border|#99c}}};<!--
 
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  --><h2 style="font-size:100%;font-weight:bold;border: none; margin: 0; padding:0; padding-bottom:.1em;"><span style="color:{{{titleforeground|#ffffff}}}">What happens if I disagree with something on the wiki?</span></h2></div>
 
<div style="display: block; border: 1px solid {{{border|#99c}}}; vertical-align: top; background: {{{background|#fff}}}; color: {{{foreground|#000}}}; margin-bottom: 10px; padding: .8em 1em 1em 1.3em; margin-top: 0em; {{border-radius|0 0 1.5em 1.5em}} {{{style|}}};">{{{1|{{{text| 
 
 
This is very much about building a community of knowledge and inevitably there will sometimes be differing views.  Rather than be prescriptive “this is how it should be done” we’d rather present alternative views and let the reader decide which is correct for them. 
 
 
So, for example, one volunteer manager might think application forms are a barrier and a waste of time.  Another may think they are essential for the roles they are advertising.  Both viewpoints are equally valid and it is about presenting the alternate views and alternate set of circumstances where the user of the wiki can decide what is correct for them.
 
 
Of course there are times when legislation has to be followed and there is no grey area.
 
 
}}}}}}</div>
 
 
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  --><h2 style="font-size:100%;font-weight:bold;border: none; margin: 0; padding:0; padding-bottom:.1em;"><span style="color:{{{titleforeground|#ffffff}}}">Help us to improve VolunteerWiki</span></h2></div>
 
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The donations we receive will help us to cover the cost of maintaining and updating VolunteerWiki, a free and highly valuable volunteer management resource, helping organisations to improve their volunteer involvement practices.
 

Revision as of 17:14, 23 March 2020

Coronavirus and volunteering FAQ

Note: these FAQs are created considering Scotland (specifically Edinburgh), but they might be helpful in other contexts too.

Volunteers are approaching my organisation but we are struggling to involve them. How can they help?

In your organisation

It’s no longer business-as-usual, so volunteer programmes and opportunities will have to change or adapt. The basic advice is to keep things simple and use common sense. Some roles will be less affected than others, for example, those related to desk-based work, such as graphic design, social media, website, etc. Others will be certainly be altered or stopped, especially those that support vulnerable groups, such as befriending and similar roles. Members of the public want to help and will be approaching your organisation. Think of how they can help. For example:

  • Tasks that can keep going with little or no change e.g. social media, website design & maintenance, graphic design.
  • Tasks that can be done remotely rather than face-to-face e.g. making phone calls to clients instead of home visits.
  • New tasks e.g. can your usual café volunteers deliver food to those customers instead. It is important to note that new tasks should be simple and not require extensive training.

If you can’t involve them

Volunteer Edinburgh’s advice for people who are looking to help is very simple: Think Local Act Local. Basic neighbourliness is absolutely vital in a crisis, whether it is extreme weather or coronavirus. There are many ways in which you can make a real impact right where you live: Check on neighbours, especially anyone who may live alone, anyone elderly or potentially vulnerable. If someone is self-isolating or unable to get out for whatever reason – can you help by doing practical yet vital tasks such as:

  • Collecting a prescription or over the counter medications that may be needed.
  • Doing some basic grocery shopping.
  • If you are making a meal offer to make a portion for someone who may not be feeling able to cook for themselves.
  • Take their bins out on bin day.
  • Offering to exercise their dog if they have one and are not to do this themselves.
  • It is often the little acts of kindness that have the most impact.

Naturally, if someone is unwell or self-isolating precautions should be taken, but good common sense applies and you should always follow NHS Advice. Remember that offers of support and help can be made by phone, on a note with your contact details put through a letter box or on local neighbourhood online forums such as Nextdoor. One of the most significant risks is to people’s sense of isolation and loneliness. A phone call or offers of help can make all the difference for someone who may have limited or no contact with others. It’s very simple… it shows that someone cares.

Is there any place I can signpost individuals willing to help to look for online volunteering opportunities?

This is a selection of micro volunteering projects, many of which can be done from home or online.

I know a person who requires a befriender to help them out. Where can I find one?

  • You can advertise for befrienders through Volunteer Edinburgh, if your organisation is going to recruit for that role.
  • Search for organisations that may have volunteer befrienders for the particular client group you have in mind: [1]
  • You can also find organisations that are able to offer non-medical help directly to people: [2]

Is there any place I can signpost individuals willing to help to look for online volunteering opportunities?

This is a selection of micro volunteering projects, many of which can be done from home or on-line: https://drive.google.com/open?id=16x-orrppuHcGQwthBuSvIlosL1K1Nwmu

I know a person who requires a befriender to help them out. Where can I find one?

  1. You can advertise for befrienders through Volunteer Edinburgh, if your organisation is going to recruit for that role.
  2. Search for organisations that may have volunteer befrienders for the particular client group you have in mind: https://www.befriending.co.uk/directory/
  3. You can also find organisations that are able to offer non-medical help directly to people: https://covid-19.scvo.org/

Where can I find useful information to support older people?

These are Age Scotland’s 10 top tips on Tackling loneliness during COVID-19 outbreak:

  • Stay in regular touch with older friends, relatives and neighbours by phone, email or video calls
  • Don't forget snail mail - everyone loves getting letters and postcards, or just a note through the door
  • Check if someone needs repeat medication picking up
  • If someone is self-isolating, offer to pick up groceries or other essentials and leave them on the doorstep
  • Find out if someone would like help to set up an online delivery, or do it on their behalf
  • Make sure the person has plenty of entertainment such as books, magazines or puzzles
  • Consider if you can offer help with pets
  • Try agreeing to watch the same TV programme and calling for a chat about it afterwards
  • Encourage people to stay active if they are self-isolating - whether that's moving around the house or a walk away from crowded areas
  • Find out the services available in your area from local councils, charities and other organisation

Coronavirus and benefits. How to claim?

The following page provides information about coronavirus and claiming benefits. It will continue to be updated. Please check this page regularly for updates on the arrangements the Department for Work and Pensions is making to support those who are affected by coronavirus. https://www.understandinguniversalcredit.gov.uk/coronavirus/

How do I get my organisation to work remotely?

These top ten remote working tips (SCVO) can be quite helpful.

I am afraid of the impact that social-distancing might have on the mental health of my volunteers. I am aware that digital tools can help them to cope with it. Where can I start to support them?

The blog post Self-isolation, social distancing and digital inclusion (SCVO) includes some practical steps to help those that lack digital skills to reduce the impact of social isolation.

Where can I find help for my organisation?

You can find organisations that are able to offer non-medical help to organisations or professionals here: https://covid-19.scvo.org/help/for-organisations

My organisation can offer capacity to help, where can we share it?

You can visit the Coronavirus Community Assistance Directory and offer it there: https://covid-19.scvo.org.uk/